How can I change my package?
Upgrade or downgrade web hosting or email hosting package
To change your web hosting or email hosting package to a larger or smaller package of the same type, e.g. Web hosting or email hosting, please do the following:
- First you should log in to your account.
- Then click on "Submit ticket" in the customer center
- Select Web Hosting Support as the department.
- Enter the ID of the web hosting or email hosting package to which you refer in the "Hosting package" field.
- Enter in the field "Subject" e.g. Upgrade or downgrade.
- Then write us your request with the desired hosting package and the desired change date in the Message field.
- Finally, click the "Submit" button and our support team will implement your change request as soon as possible.
Please understand that we have to charge a service fee of 10 euros for a downgrade.
You will find this on your next invoice as a downgrade fee.
If you have any questions, requests or suggestions, simply send us a support ticket or a contact form.