Transfer domain from another provider

Proceed as follows to transfer a domain from another provider to us:

Please note:

If the domain has one of the extensions .PL, .BIZ.PL, .COM.PL, .INFO.PL, .NET.PL or .ORG.PL it can only be transferred if the domain has been registered for more than 5 days.

1. Fill out the ChProv form and send it to us

Complete the ChProv form and send it to us

PDF logoChProv form

Then print out this form, fill it out and sign it.

Now you send to us the KK form by email, mail or fax.

If you would like to send it to us by e-mail, please scan the form with a scanner, open an e-mail program of your choice, write an e-mail, attach the scanned KK form and send this e-mail to Mail address which is in the imprint of our website.

Do you want to send it to us by mail, please put it in an envelope, stamp them, label it if necessary, and send him to the address which is the imprint of our website. We recommend that you send the form to us by registered mail, so that you can understand what happened to it if it should not arrive.

If you would like to send us the form by fax, simply send it to our fax address which can be found in the imprint of our website. In this case, a delivery report is also recommended.

Please also send the completed form to your previous provider in order to terminate the contract with him and to inform him of your transfer request.

Please note that for some domains you need an Authinfo code from your previous provider, without this the domain cannot be transferred.

2. Ordering process

Next, please order your web hosting package with the transfer of your domain. To the webhosting package comparison

If you are asked for an auth code during this time, enter the auth code that you have received from your previous provider in the last 3 months.

If the domain has one of the extensions .PL, .BIZ.PL, .COM.PL, .INFO.PL, .NET.PL or .ORG.PL and it is currently registered with NASK:

  • Please visit the NASK website and generate the necessary "TRANSFER FROM NASK - Form"
  • Fax this form to NASK: +48 22 380 83 01
  • Then NASK sends us the authorization code. This can take up to - 7 days.
  • However, you can already order your web hosting package with the transfer of your domain so that we can start the transfer immediately upon receipt of the authorization code. When asked for an auth code, please enter the zero (0000) 4 times. To the webhosting package comparison
The process is also described on the NASK website.

With older domains that have the extension .WS it is also possible that no auth code is required. This is the case if none has been assigned by the registration authority. If this is the case, please contact our support.

After placing your order, you have to pay your first invoice, please proceed as described under How can I pay described.

3. Transfer process

We are now starting the transfer process.

3.a. gTLD's

The domain extensions .COM, .NET, .BIZ, .NAME, .INFO, .ORG, .AERO and .TRAVEL are gTLD's.

If the domain has a gTLD as an extension, the domain owner will receive an email (ICANN FOA email) to the email address specified in the domain's Whois contact details, in which he is requested to request the transfer to confirm. The actual transfer process only begins after the domain owner has confirmed the ICANN FOA email. If this confirmation is not received within 14 days, the transfer process will be canceled and the order will be canceled.

If the email address in the Whois contact details of the domain is invalid, the transfer cannot take place. If this is the case, please contact your previous registrar and ask them to update the WHOIS information accordingly.

Once the transfer process has started, the previous registrar will be sent an email asking the previous registrar to approve or refuse the transfer process. Whereupon your previous registrar in all likelihood sends an email to the domain owner, asking them to approve or refuse the upcoming transfer. If the previous registrar does not respond to this email for 5 days, the transfer is automatically approved.

3.b. ccTLD's

If the domain has one of the extensions .WS, .AG, .CO.AG, .COM.AG, .NET.AG, NOM.AG, ORG.AG, .TV, .BZ, .COM.BZ, .NET.BZ, .CC or .ME, the previous registrar is asked by the respective registrar to approve or refuse the transfer process. Whereupon your previous registrar in all likelihood sends an email to the domain owner, asking them to approve or refuse the upcoming transfer. If the previous registrar does not respond to this email for 5 days, the transfer is automatically approved.

If the domain has one of the extensions .PL, .BIZ.PL, .COM.PL, .INFO.PL, .NET.PL or .ORG.PL, this email will be sent directly from NASK to the email address of the domain owner, which was specified in the Whois contact details of the domain.

If the domain has one of the extensions .DE, .AT, .CO.AT, .OR.AT, .MU, .COM.MU, NET.MU, ORG.MU, .CZ, .AE.ORG, .COM.DE, .GB.NET, .KR.COM, .SA.COM, .UK.COM, .US.ORG, .AR.COM, .DE.COM, .GR.COM, .NO.COM, .SE.COM, .UK.NET, .UY.COM, .BR.COM, .EU.COM, .HU.COM, .QC.COM, .SE.NET, .US.COM, .ZA.COM, .CN.COM, .GB.COM, .JPN.COM, .RU.COM, .CH, .NL, .BE, .FM, .CM, .CO.CM, .COM.CM, .NET.CM or .LI is this Confirmation is not required.

4. Laufzeit

If the domain has one of the extensions .AE.ORG, .COM.DE, .GB.NET, .KR.COM, .SA.COM, .UK.COM, .US.ORG, .AR.COM, .DE.COM, .GR.COM, .NO.COM, .SE.COM, .UK.NET, .UY.COM, .BR.COM, .EU.COM, .HU.COM, .QC.COM, .SE.NET, .US.COM, .ZA.COM, .CN.COM, .GB.COM, .JPN.COM, .RU.COM, .MU, .COM.MU, NET.MU, ORG.MU, .AT, .CO.AT, .OR.AT, .CZ, .CH, .LI, .PL, .BIZ.PL, .COM.PL, .INFO.PL, .NET.PL or .ORG.PL is taken over by the domain owner the old term of the domain at the respective registry, this will not be extended during the transfer and therefore does not generate any costs during the transfer. Domain costs only arise when the term is extended, which is only necessary when the term expires. The amount of the costs for an extension can be viewed in our current domain price list under Renewal.

If the domain has one of the extensions .DE, .COM, .NET, .BIZ, .NAME, .INFO, .ORG, .AERO, .TRAVEL, .AG, .CO.AG, .COM.AG, .NET.AG, NOM.AG, ORG.AG, .TV, .CC, .ME, .NL, .BE, .FM, .BZ, .COM.BZ, .NET.BZ, .CM, .CO.CM, .COM.CM, .NET.CM or .WS extends the term of the domain at the respective registry by 1 year and therefore also generates costs when transferring. You can see the cost of a transfer in our current domain price list under Renewal.

To avoid problems, we recommend that you order the domain transfer some time before the domain expires.

If after 7 days we have not received any notification from you that you are interested in this domain and have not received payment for it, we must unfortunately assume that the interest in this domain no longer exists and will cancel your transfer order.

If you have any questions, requests or suggestions, simply send us a support ticket or a contact form.