Conclude data processing agreement (DPA)

According to the EU General Data Protection Regulation (GDPR), every responsible body that orders the processing of personal data must conclude a data processing aggrement (DPA). This includes, for example, the following cases:

  1. If you have commissioned one of our hosting products, you may save personal data on the associated web space and thus on our servers. If you save or process personal data on our systems, you must legally secure this in accordance with Art. 28 GDPR.
  2. If you have commissioned one of our support products, as part of this service you would like us to be able to help you remotely on your systems, and in this context there is the possibility for the data processor to access personal data.

We therefore offer you to conclude a data processing aggrement (DPA) with us. This contract is free of charge for you. With this agreement you can legally confirm to your customers the security of the data on our servers and in the event of any queries from your customers about our support services. We offer the conclusion of an DPA for our customers of the following products:

  1. Web hosting and e-mail hosting
  2. Technical Software and Hardware Support per hour

To conclude the contract with us, please send us a completed copy of the contract. You can do this, for example, as follows:

  1. First download this form:
    PDF logodata processing agreement
  2. Please print out this form.
  3. Fill the form.
  4. Next, send us the form by e-mail, mail or fax.
  5. We will send you a signed copy to your email address upon receipt.

If you would like to send it to us by e-mail, please scan the form with a scanner, open an e-mail program of your choice, write an e-mail, attach the scanned form and send this e-mail to Mail address which is in the imprint of our website.

Do you want to send it to us by mail, please put it in an envelope, stamp them, label it if necessary, and send him to the address which is the imprint of our website. We recommend that you send the form to us by registered mail, so that you can understand what happened to it if it should not arrive.

If you would like to send us the form by fax, simply send it to our fax address which can be found in the imprint of our website. In this case, a delivery report is also recommended.

If you have any questions, requests or suggestions, simply send us a support ticket or a contact form.